Shipping Policy

Last updated: 11 October 2026

UK delivery charges

Standard delivery is £4.49 for eligible parcels. Delivery is free on eligible orders over £60.

Parcels weighing over 5 kg or measuring over 60 cm in length do not qualify for free delivery. This includes food bags and other bulky items when the parcel exceeds either limit. We subsidise delivery for these parcels. You’ll see the delivery charge at checkout before you pay.

Dispatch and delivery times

We aim to deliver standard UK orders within 5 working days. For orders placed before 12 noon UK time on a working day, the estimate starts that day. For orders placed at or after 12 noon, at weekends or on bank holidays, it starts on the next working day.

• Dispatch: We aim to prepare and dispatch your order within 2 working days.
• Delivery after dispatch: We usually use Royal Mail Tracked 48 or an equivalent tracked courier service. Royal Mail Tracked 48 aims to deliver within 2–3 working days after dispatch.

Tracked 48 is the name of the Royal Mail service. It does not mean your order will arrive within 48 hours of being placed.

Working days are Monday to Friday, excluding bank holidays. Delivery times are estimates, and some UK destinations may take longer. We’ll email your tracking details when we dispatch your order and let you know if we expect a significant delay.

In line with section 28 of the Consumer Rights Act 2015, we’ll deliver without undue delay and within 30 calendar days of accepting your order, unless we agree a different delivery time with you.

Click & Collect

If you choose Click & Collect at checkout, wait for your ready-to-collect email before travelling.

Collect your order from

Wiggle and Wag
Pyle Farm
Trudoxhill
Frome
Somerset
BA11 5DL

Delivery address

Check your delivery address before placing your order. If you spot an error, email hello@wiggleandwag.co.uk with your order number as soon as possible. We’ll try to correct it before dispatch.

Delayed, missing or damaged parcels

If tracking shows your parcel as delivered but you haven’t received it, check the courier’s delivery photo or notes if available, your nominated safe place and anyone you asked to receive the parcel. If you still can’t find it, email hello@wiggleandwag.co.uk with your order number. If you’ve already contacted the courier, include any reference number they gave you.

If your parcel is delayed or arrives damaged, email us at the same address with your order number. We’ll look into it and let you know if the courier needs any information or confirmation directly from you.

When we arrange delivery, the goods remain our responsibility until you or someone you’ve nominated to receive them takes possession.

If you nominate a safe place and your parcel is missing, contact us with your order number. We’ll check your delivery instructions and the courier’s evidence to establish whether the parcel was left in the place you nominated.

We deliver within the United Kingdom only.